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Reviews by Parents

Premium Carpet and Upholstery Cleaning

August 2nd, 2016

My Embarrassing Basement Carpet ~ Wendy Mueller

We have five kids, a big black lab and a cat. When we bought our home 7 years ago it was a pristine palace of white carpets and flooring. Our three teenage boys live in the basement and two of them are now adults... and still there! With main floor laundry, I don’t actually spend a lot of time down there unless I want to get mad about the mess they create. They are responsible now for the cleaning as it’s their man-cave and where they have their epic Xbox battles, shoot each other with Airsoft guns (I do not approve) and snack while watching movies. Twice a year I head down and whip them into shape to spend an entire day cleaning, but sadly, I felt the carpets were never going to recover from the abuse they have seen.

We have our carpets done about once every year or two but the basement just never seemed clean, even after I paid someone to do the job... until now! Premium Carpet and Upholstery Cleaning came in last month and I told them to be up for a challenge. I was embarrassed and mortified to even take them down there. We had typical high traffic area wear and staining, but also some major, disgusting, gross, lazy stains that I never saw in time to save: chocolate, pop splatter, a red slurpee that was just covered with a towel and had time to dye a large section, a sticky substance that looked like honey or sap, and much more that I can’t even imagine what it was.

Kate and Cory came in, assessed the situation, and got to work! They re-vacuumed the entire area before starting, then Cory pretreated all the problem areas to emulsify and try to lift as much as can actually let loose to be steamed and cleaned. They use Procyon products that are powerful cleaners and yet 100% soap free, odor free, hypo-allergenic, non-toxic, with no VOC’s and no off gassing. Made with All-Natural ingredients. With kids and pets, this was so important to me.

After pre-treating, Kate used a scrub brush and spot cleaner on the stains that had some substance (I know, so gross) and then it was time for steam cleaning. I was upstairs for over an hour and had to go check it out. I’m not exaggerating when I say I was astonished. I couldn’t believe the difference in the finished areas compared to the unfinished areas. After steaming, they groomed every inch to make sure it was clean and demonstrate the difference. It was like a new carpet! My stairs went from looking like a landing strip to brand new too. The sappy stain somehow was completely gone, as were all the pop and milk spill stains. They even were able to rid the edge of the room of all dog hair and build up that my vacuum can never seem to handle. The pink stain in the middle of the room was not salvageable as it was basically dyed by the contents but it is much less bright now and will be home to the ottoman going forward. Everything else, including my high traffic stairs looks amazing.

I have paid for professional carpet cleaners so many times before but I have never been this satisfied with how clean it looks, feels and smells when they were done. I truly did not expect the amount of care and attention from a carpet cleaner, but Cory and Kate delivered and just blew me away. When they use the word “premium”, they actually mean it!

More great info about this local company:

  • The FIRST and Only WoolSafe-Approved Service Provider in Central and Northern Alberta.
  • Utilizing Steam Cleaning, we use a Top-of-the-Line Truck Mounted Unit.
  • Cleaning process provides a much deeper clean, and faster drying times.
  • They utilize only the Best Cleaning Products, Best Cleaning Equipment and Best Cleaning Techniques.
  • Fully Insured And Bonded
  • All the Cleaning Solutions are Cutting-Edge, Highest Grade, Powerful & Advanced.
  • GREEN SEAL Certified, 100% Soap Free, Hypo-Allergenic, Non-Toxic with no VOC's or Off-Gassing
  • Carpet cleaning service provides A great Source Control, improving your indoor air quality.
  • They are Completely Child & Pet Safe.
  • They service areas within 150 Kilometres of Edmonton city limits

Contact them today!


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